Help
Quick answers. If yours is not here, contact us.
Getting started
Do I need to download an app?
No. Open bramdataplug.pages.dev in your phone's browser and sign in. You can add it to your home screen from the browser menu so it opens like an app.
What do I need to sign up?
Your name, phone number, email and a password. Then you set a 4-digit PIN that approves every purchase.
Is there a fee to use Bram DataPlug?
No. You only pay for what you buy.
Adding money
How do I fund my wallet?
Tap Fund wallet, enter an amount and pay on Paystack's secure page by bank transfer, card or USSD. You come straight back to the app.
Are there charges for funding?
Paystack charges a small fee (1.5% or less), which is taken from the amount before it reaches your wallet. The app shows it before you pay.
I paid but my wallet has not updated.
Most payments show within a minute. If it has been more than 15 minutes, contact us with your Paystack reference or the time you paid and we will check it.
Can I withdraw my wallet balance?
Your balance is for purchases. If you close your account, contact us and we will send what is left to your bank account, minus any bank transfer charge.
Buying
How long does data take?
Most data and airtime arrive within seconds. When a network is slow, your receipt shows Confirming and we keep checking every minute.
What is the difference between SME, Direct and Awoof?
They are different kinds of data from the networks. SME and Direct are regular bundles that work on most phones and routers. Awoof plans are short promotional bundles with a lot of data for a day or two.
I sent data to the wrong number.
Once a network delivers to a number, it cannot be taken back. The app shows the network it detects for each number; please check the number before you confirm.
Where do I find my electricity token?
On your receipt, as soon as the purchase is complete. You can copy it or share the receipt on WhatsApp. It is also in History.
When something goes wrong
My purchase failed. Do I get my money back?
Yes, automatically. The full amount returns to your wallet and the receipt shows Refunded. See our refund policy for details.
It says Confirming for a long time.
That means the network has not confirmed yet. We keep checking. If it fails, your money comes back. If it is still Confirming after an hour, contact us with the reference on your receipt.
I forgot my PIN.
Go to Account, then Transaction PIN, to change it. If you cannot remember the current one, contact us from the email on your account.
After 5 wrong PIN attempts my purchases are locked.
This protects your money if someone else tries your PIN. The lock lifts by itself after 30 minutes.